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Terms & Conditions

AK Gas Appliance & Spares Ltd Returns Policy

Prior consent must be obtained from AK Gas Appliance & Spares Ltd before sending the product/s back. AK Gas Appliance & Spares Ltd will issue you with a returns number. The customer may only return products to AK Gas Appliance & Spares Ltd to receive a credit or refund on the following conditions:
(i) Products must be returned to AK Gas Appliance & Spares Ltd in their original condition and packaging and in a condition, which will enable them to be immediately fit for re-sale.
(ii) Please note; if the Customer does not quote invoice details or the AK Gas Appliance & Spares Ltdreference number, as on the original dispatch note, the item maybe refused and sent back to the customer.
Products can be returned to AK Gas Appliance & Spares Ltd due to customer error or the product is no longer required within 14 days of receipt of the part but again prior consent must be obtained from AK Gas Appliance & Spares Ltd (email or in writing) before sending the product/s back. AK Gas Appliance & Spares Ltd will then issue a returns number.

Where a customer returns products to AK Gas Appliance & Spares Ltd not in accordance with points (i) to (ii)above (for example after 14 days from the date of receiving the part) AK Gas Appliance & Spares Ltd may refuse Delivery or may apply a re-stocking charge that relates to the actual cost of reprocessing (subject to a minimum charge of 30% of invoice value).

The returns policy excludes Printed Circuit Boards, Fans with inbuilt Printed Circuit Boards, Non-Catalogue products and specially manufactured products.

Printed Circuit Boards & Fans With Inbuilt Printed Circuit Boards
Printed Circuit Boards & Fans with inbuilt printed circuit boards must be returned to AK Gas Appliance & Spares Ltd in their original condition and packaging.
Prior consent must be obtained from AK Gas Appliance & Spares Ltd (email or in writing) before returning a Printed Circuit Board / Fan with an inbuilt printed circuit board, AK Gas Appliance & Spares Ltd will then issue the customer with a returns number.
All Printed Circuit Boards and and Fans with inbuilt printed circuit boards are sent out in a sealed plastic envelope and once opened are subject to specific terms and conditions: If the sealed plastic envelope is opened by the customer it will be deemed that the Printed Circuit Board or Fan with an inbuilt printed circuit board has been fitted.

If the customer claims the Printed Circuit Board or Fan with an inbuilt printed circuit board is faulty AK Gas Appliance & Spares Ltd will only exchange the alleged faulty Printed Circuit Board / Fan with an inbuilt printed circuit board once they have received the faulty one back from the customer. Note AK Gas Appliance & Spares Ltd will ask for the Gas Safe registered engineers number who had attempted to fit the Printed Circuit Board or Fan with an inbuilt printed circuit board, failure to supply this information will result in no exchange taking place.

If it is that the plastic envelope has not been opened then the Printed Circuit Board or Fan with an inbuilt printed circuit board will be treated under the same terms and conditions as any other part.

Non-Standard products and specially manufactured products.

These products are non-returnable.

Note all products fitted to any Gas Appliance within the United Kingdom should be fitted by a competent person who is a member of an organisation that monitors the safe working of Gas Installers e.g. the engineer should be on the Gas Safe Register. You may be asked to provide us with the installer’s Gas Safe number (England & Wales) or the equivalent (Scotland, N Ireland & Republic Of Ireland), failure to do this may result in no credit or replacement being given.

All products sent back to AK Gas Appliance & Spares Ltd are the property of the customer until AK Gas Appliance & Spares Ltd receives the product/s back. We strongly recommend product/s that are returned are covered by insurance in the case of loss or damage by your choice of courier and returned requiring a signature so proof of delivery can be confirmed.

Please note AK Gas Appliance & Spares Ltd do not compensate for any consequential loss arising out of delays, damages or wrong parts sent to customers.

Parts Must be Returned Within 14 Days
Customers must return all parts within 14 days to:
AK Gas Appliance & Spares Ltd
3 Weaver Street
Leeds
West Yorkshire
LS4 2AU


Customer Services
AK Gas Appliance & Spares Ltd
Tel:01977 554775
Email:customerservice@akgas.co.uk
www.akgas.co.uk
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